FAQs
Why do you offer pre-orders? What are the benefits?
Pre-orders are an important part of our sustainable practice. By pre-ordering, you help us:
1. Reduce overproduction and fabric waste
2. Support small-batch and made-to-order production
3. Create better quality garments with more attention to detail
This slow fashion approach allows us to design more responsibly while minimizing environmental impact. Thank you for being part of a more conscious way of consuming fashion.
Do you offer mending support?
Absolutely. We provide mending kits (such as the Art of Mending Kit), leftover collection fabrics for purchase, and host mending workshops from time to time. Our garments are designed for easy repair, encouraging you to transform signs of wear into beautiful, visible mending that tells your own story.
Click here to find out more about our Art of Mending project.
Do you offer free shipping?
Yes. All orders within Hong Kong enjoy free shipping with no minimum.
For international orders:
Accessories: Free over $500 (Asia) or $800 (International).
Garments: Free over $2,500 (Asia) or $3,500 (International).
Combined orders use the higher category threshold.
How long does it take for my order to ship?
In-stock items: Orders ship within 2-5 business days after you receive the shipping notification, directly from our studio in Hong Kong.
Pre-order / Made-to-order items: These have a longer lead time, usually 2-3 months depending on order volume and current demand. You will be notified of the estimated production and shipping timeline at checkout.
What makes Lam Wing Sum sustainable?
We focus on eco-friendly natural materials, innovative low-impact processes (like waterless denim dyeing), local Hong Kong production, mending-friendly designs, and circular practices like upcycling deadstock/second-hand garments.
Click here to find out more about our focus and vision towards sustainability.
How do you design for longevity?
Garments use easy-to-mend and care-for fabrics. We provide extra thread/buttons in packaging and promote visible mending with colorful threads to turn wear into art.
What are the labels means?
Brand Label: New garments with responsibly sourced or upcycled materials.
"Edited" Label: Transformed second-hand or deadstock pieces with minimal alterations.
What is in your packaging?
We use 100% degradable tags paired with either unbleached cotton string or a handcrafted reusable knot bracelet that you can wear as a accessory, we also includes a small envelope with repair supplies (mini art of mending kit).
Optional dust bags are made from unbleached cotton calico, designed so you can reuse them creatively in your daily life.
All packaging is intentionally minimal, using as little single-use materials as possible.
Can I track my order online?
Yes, after placing an order, you will receive a tracking number via email that you can use on our website to track the delivery status.
